TAKING MY DATA

THIS IS THE 2ND TIME THAT I HAVE THIS PROBLEM WITH VODACOM REGARDING THE DATA BUNDLES I BUY ON THE APP,

The first one I went th Centurion Mall vodashop to complain and still waiting for feedback.

One Saturday it happened again. Attached is all the proof.

on the 27 April I bought a 10GB bundle for 30days. En yesterday the bundle disappeared. I checked and saw that I only used 2.4GB for the that period. And i did buy for 30day. My app is alway on the 30 promotions when I open it. I phoned in on 11 May at 13h45 and spoke to Luzuko. He say he could not see that I bought data bundle on the 27th Apr. But will lock a call. When I ask for a Ref No. he say they don't give Ref No. Now how must I follow up.

I had to buy again on the 11 May 2gb for 30 day and this is how i buy everytime,

SO NOW I WANT TO KNOW WHAT HAPPENED TO MY DATA. AS IT WAS FOR 30 DAYS.

IF THIS DOES NOT GET SORTED WITH MY NEXT UPGRADE I AM GOING TO CHANGE MY SERVICE PROVIDER OF 26 YEARS. I AM FEDUP WITH MY DATA THAT DISAPPEARS ALL THE TIME AND THIS IS ONLY THAT I KNOW OF.

I WANT A SERVICE PROVIDER THAT I CAN TRUST.