1 reviews | Active since Oct 2016

21 Apr 2017, 14:30

Taking my Airtime and does not give it back

<p>i reciveid a sms from Tapgames saying i should click on the link note it is R20 per day. i ignored this message never clicked on that link and never will. when i checked my balance my airtime was gone. when i phone vodacom the refused to give my money back because i apparontly clicked on the link. Vodacom not only charges you to much for data but steel your money as well and refuse to refund or to help regtify the problem. i have been a client with vodacom for more that 18 years and i still get ****py service from them. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2017, 14:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team