Taking more than n week to UPGRADE????

<p>I have done a upgrade by telephone and they keep telling me each day that confirmations are going to call me today and each day goes by without a call they also keep saying that they are escalating it, guess what? no call how can a upgrade take so long, even the stores are faster than this and they already have terrible service I have been a customer of vodacom for nearly ten years and it keeps getting worse and i keep tempting to rather move to telkom which unfortunately is not great either. but surely better than this. once you are ready to keep me as a customer get me my upgrade that i have been waiting for over a week......... very sad to see vodacom went down the hill like thisto a point to be worse than telkom what a shame..</p>