MB
Mandy B
1 reviews | Active since May 2018
10 May 2019, 12:41
taking more money a month without my consent
Vodacom upped my monthly premium contract by R36.37 a month without asking my consent to do so. When i went into the store to check why my premium is more a month, they said they upped my premium. (i never signed for this amount) my contract was R320 a month and now its gone up to R356 a month. This is *****ing to do this without the customers consent.
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Replies (2)
Vodacom's replyOfficial
10 May 2019, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 May 2019, 14:38Dear Mandy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2019, 14:38
Official
Dear Mandy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team