Taking Money with no communication

I have made a payment arrangement in Juanuary do pay a double debit on he 2nd of February as per usual payment arrangements. Still my phone was still disconned on the 29th of January so I Made a cash payment for the amount of R1015.00 on the 29th of January.

On the 2nd of Februery a double bedit order for the amount of R2130.90 was deducted from my account without any notice. On the 3rd I logged a complaint stating that I DO NOT WANT THE CREDIT FOR FEBRUARY I WANT A Refund.

Now if I have to pay R1015.00 in January which I did on the 29th. And I have to pay another R1015 in February, how is there absolutely no credit????????

I WILL TAKE THIS TO ALLLLLLLL COMPLAINS Sites, Vodacom itself as well as hello peter as you just dedict money as you see fit. I am also canceling my contract.

This is unprofessional.

I would say KIND regards, But I am ****ed as i only found out on the 23rd after multiple calls and emails that I can not receive a refund.