Taking money from my account and not refunding it

<p>I had an upgrade dew that I phoned in for. The sales person seemed like he was trying to help but it turned out that he was probably just after the commission he was getting. The sales person was Simpiwe Sitjio. He said that it looks like there would be a charge but not to worry he would spoke to his manager and he reversed that amount. I said to him that if there was any charge I wasn’t interested in the upgrade but I was assured that there wouldn’t be. Told him I was going to be really ****ed off if they take the money from my account at the end of the month. No they wouldn’t he said, fine go ahead then I said. Trues nut at the end of the month Vodacom took the money from my account. I have been trying to get my money from them for over a month and a half and nothing has happened. Phone call after phone and promises that the account department would refund the amount in two weeks and I haven’t heard a thing and my money still haven’t been refunded. Now I must waste my time and effort to try get my hard earned money out of Vodacom that they weren’t supposed to take in the first place. I have started the process of take all my business and personal accounts away from Vodacom if this isn’t resolved in the next 48 hours. I have been with Vodacom for the last 10 years but there service is just so **** poor that I can’t justify staying with them any longer.</p>