ND
Notizi D

1 reviews | Active since Jun 2014

01 Apr 2015, 16:21

Taking money from my account

I noticed on my bank statement this month that Vodacom took R29 from my account on the 12th,16th,23rd and 25th of March 2015. I no longer use Vodacom I have switched to Telkom Mobile so I don't receive or use any of this airtime.I called Vodacom on the 30th of March to find out what was going on I was then told to email customer services my monthly statement so that they could figure out what was going on and I did that immediately I haven't heard a word from Vodacom since meanwhile my account has been frozen. I would really appreciate it if Vodaom could sort out this issue for me as soon as possible

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2015, 08:08
Official
Hello MayflowerDawn,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

This matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards,
Vodacom Consumer Website Team