ND
Notizi D
1 reviews | Active since Jun 2014
01 Apr 2015, 16:21
Taking money from my account
I noticed on my bank statement this month that Vodacom took R29 from my account on the 12th,16th,23rd and 25th of March 2015. I no longer use Vodacom I have switched to Telkom Mobile so I don't receive or use any of this airtime.I called Vodacom on the 30th of March to find out what was going on I was then told to email customer services my monthly statement so that they could figure out what was going on and I did that immediately I haven't heard a word from Vodacom since meanwhile my account has been frozen. I would really appreciate it if Vodaom could sort out this issue for me as soon as possible
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Replies (1)Vodacom's replyOfficial
02 Apr 2015, 08:08Hello MayflowerDawn,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply02 Apr 2015, 08:08
Official
Hello MayflowerDawn,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
This matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards,
Vodacom Consumer Website Team
