TAKING MONEY FROM ACCOUNT FOR A SERVICE THAT I AM NOT USING :***

Good day Hello Peter.

Please find below here my summary regarding the money that vodacom insurance still taking from me and when I lost my phone they were no able to replace with another one.

before to sent an email, I have spoken to one of the consultants over the phone and she advised that you couldn't assist me regarding, y ****** phone before 3 months.

While talking she advised that the insurance was activated after my phone was ****** and they couldn't assist and she send an email confirming that the insurance was canceled.

But I have received from vodacom and I can see that you still taking my poor money for a service that I'm not using and you really want to assist me.

I believe all the calls are recorded for security reasons and I will do all my best from the first conversation to provide my lawyer for a legal action that I am considering as ***** while I am not using your service.

I have all the names of people : 1. Mosa Makhobotloane : 24. 04.2019 ( Email recored )

2. Penny Cindi : 05. June 2019( Sent an email stating that they couldn't assist me for a phone replacement and she confirmed that the insurance was canceled.