Taking money and without an invoice or breakdown of amount

<p>On Friday i called Vodacom customer care to request my cellphone invoice beucase my account was debited and the amount did not seem correct. The gentleman advised me that i he cannot give me an invoice becuase they dont have one. So I asked him to send me a breakdown for the amount. Once again i was advised he cannot give it to me. I raised the question how can you debit my account if you dont have an invoice / breakdown for the amount. How did Vodacom establish what amount to debit account. Yet again, (Clive) the agent advised me he cannot give me the information becuase they dont have it. I then asked to speak to a manger and was put on hold ofr 10 minutes before Clive came back to me advising the same and they will contact me with the information. No one has contacted me as yet. What is happening to Vodacom? The staff are really unhelpful. How do they hire staff?</p>