LW
Louinette W

1 reviews | Active since Apr 2017

21 Apr 2017, 10:27

Taking me to court

<p>I am furious! My vodacom account has been closed and moved to a pay as you go account over a year ago. I do not use this number anymore, the amount outstanding was dealt with over a year ago. 6months after closing my account an amount was *******ly taken of my account which I reversed as I thought it might be a mistake on Vodacoms side. 3 Months later I receive attorney phone calls and letters stating that I have an amount due- I have NO invoice that was sent to me by Vodacom claming that I still have an amount outstanding! I had NO phone calls from Vodacom saying that I still had an amount standing seeing as I closed this account a long time ago. So excuse me if I did not take a "attorneys office" that's letter head looks like it was designed by a school kid very seriously. I did however go to Vodacom Mall@reds twice where I closed my account and asked them to check the system for outstanding amounts- guess what? The account was closed and now a pay as you go as it should be because I CLOSED IT a year ago. Last week I receive a sms (not a letter or any kind of legal looking document) an sms saying that I will now be taken to court if the amount (which I still don't know what it is or where its coming from) is paid?? So I go to Vodacom again to try and solve the matter- the shop shows me to Legal department which I just phoned this morning. I asked that they please check whats going on as this account has been closed for over a year now. They then insist I talk to this lawyer company of them which I rep**** to that I will not be doing that as I want to talk to the company I had the contract with. Which the operator then put the phone down in my ear!!!! LIVID. But wait there is more!! I phone my old number (which the sim card I still have at home, which is suppose to be a a pay as you go contract and guess what another lady answers the number. So excuse me VODACOM if I think that you are trying to get money from me which is probably now the money this lady owns on my previous account. I will not be paying it and I will not be threatened by your attorneys and your company with regards to an outstanding amount due that I till this day know nothing about and never received!! Please help please please please</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Apr 2017, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team