1 reviews | Active since Apr 2012
Taking me for a ride!!!
I moved to NZ during Oct 2014 and obviously I don't use my Vodacom sim card anymore. During Nov/Dec, according to Vodacom I used R3 000.00 worth of data even though I can't use the sim. I requested information from them w.r.t. the usage, date, time, web pages visited but never received the info. I eventually settled the account of over R5 000.00 as I do not want to be in given over to debt collectors. When I made this payment I requested, in an email, that Vodacom must inform me of the total amount I must pay to stop this contract with immidiate effect as I was afraid that I would be charged again for a service that I don't use. To date I have received no reply from Vodacom. They were very quick to demand that I pay the (false) outstanding amount but now that I require that they stop the account I get no reply.
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
