AM
Andries M
1 reviews | Active since Feb 2023
04 Apr 2024, 09:33
Taking longer to deliver my order
I signed a contract with Vodacom on the 25th of March 2024 for Home Internet 50Mbps Fair Usage Policy of 1TB* + Vodacom S90 4G LTE CAT6 Router with Backup Battery. I received an SMS that Skynet will contact me to deliver my order. On your website, you wrote, "Get FREE delivery within 2 - 5 working days". When I call your call center i get some stories. order is waiting for Dispatch. Other agents will tell you that delivery is 3 to 7 working days. If you don't want to offer your services to your customers then leave it and we will find another provider. Your delivery service sucks, big time.
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Replies (1)Vodacom's replyOfficial
04 Apr 2024, 10:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Apr 2024, 10:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
