AM
Andries M

1 reviews | Active since Feb 2023

04 Apr 2024, 09:33

Taking longer to deliver my order

I signed a contract with Vodacom on the 25th of March 2024 for Home Internet 50Mbps Fair Usage Policy of 1TB* + Vodacom S90 4G LTE CAT6 Router with Backup Battery. I received an SMS that Skynet will contact me to deliver my order. On your website, you wrote, "Get FREE delivery within 2 - 5 working days". When I call your call center i get some stories. order is waiting for Dispatch. Other agents will tell you that delivery is 3 to 7 working days. If you don't want to offer your services to your customers then leave it and we will find another provider. Your delivery service sucks, big time.

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2024, 10:09
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team