1 reviews | Active since Jun 2009
Taking forever to process refund
<p>I have retold my story to countless people now and still nothing is done. Vodacom debited my account in error and still charged additional R100 (on each debit) penalties on the two debits causing my bank to charge me R145 on each debit as well. This has now resulted in me being left short of R490 and the matter STILL not being resolved, It's been sent to the CEO's office and still no joy. </p> <p>The refund has to reflect in my account by COB today, I've been trying to resolve this for over a month.... It has left me in a bind with my budget! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
In due course... It's already been a month that I've been waiting for this to get resolved.
In due course... It's already been a month that I've been waiting for this to get resolved.
Dear Charlene,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Dear Charlene,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Yes. "in due course" it was... after more than a month of explaining to a new person each time and Vodacom only realizes what they have to do TODAY.
Horrifying service.
Yes. "in due course" it was... after more than a month of explaining to a new person each time and Vodacom only realizes what they have to do TODAY.
Horrifying service.