Taking customer money with out any notification.

Item: Vodacom
Rating: 1
Author: Imraan K

Please don't ever take a Fibre contract out with vodacom I've been pillar to.pillar 1st I was told I miss a debit order then I was told they billing me for Fibre upgrade witch I was not informed about then im billed for something that I can not afford and was told it's not vodacom is vumatel but my contract is with vodacom how can u bill a customer with out notifying them if they can afford it and still say if u can't pay it its not vodacom problem really bad service from the Fibre department

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Aug 2023, 10:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 Aug 2023, 10:02

Official

Imraan K's updateReviewer Update

08 Aug 2023, 15:24

Once again I have asked vodacom to send me proof that I was notified for the Fibre price increase still nothing has been send I've asked vodacom do u have other packages you can assist me with my Fibre still no reply looks like I'll be ignored or doesn't want me as a client anymore?

Imraan K's update08 Aug 2023, 15:24

Reviewer Update