KD
Keneuoe D

1 reviews | Active since Sept 2022

25 Sept 2022, 11:35

Taking Contract with Vodacom is easy but ending a contract is a huge challenge.

I would like to thank Hellopeter for giving me this opportunity to express my feeling with Vodacom .

So far I have not yet receive a feedback or a call from Vodacom since I laid a complain. But from Wednesday the 21 September 2022 I saw a miss call from Vodacom Cancellation Department and on the 22 September 2022 in the morning and 07h30 I returned the call. I spoke with the consultant at Vodacom and I informed her that I saw their miss call but I apologized that I am on the training workshop for 3 days and I wont be able to answer calls. I told her that I can only be contacted from 16h00 in the afternoon. She promised to give me a call at 16h15 but I have not yet receive their call.

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Replies (1)
Vodacom
Vodacom's reply25 Sept 2022, 20:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team