Taking but can't pay back

<p>I did an upgrade in November to a new phone and package as my data spending has been high so my package changed to an 6GB bundle, when I did the upgrade in November I have had endless problems as my bill is now more than double as what I spended on my previous package and only got 300MB of data a month. </p> <p> </p> <p>I went to the store where I did the upgrade and asked to check why it is higher than usual they the consultant looked at my bill and I was being charged for my old handset as well but on my upgrade I signed it showed the old handset fee was stating 0.00 when I called the call centre they said it is the new system and it does not always show if you are paying for another handset. My bill was also being chargded for my old package as well as my new package several "service requests" as they call it has been logged and eventually after threatening to go to lawyers I got a credit for the packages being double charged. On the 05-03-2017 there was another service request logged because I am paying for two phones till today this has not been resolved (going on 1 month later it still shows in progress) the consultant assissting me was doing follow ups but they also get shoved from pillar to post, eventually when she got through to the department assissting with my query they could not just escalate this matter as it has been open for a month already to a supervisor, the consultant had to log another service request quoting the previous service request number to find out what is happening with my query !! WHAT A SHOCKER NOTHING HAS BEEN DONE ABOUT EITHER ONE OF THOSE REQUESTS. My account is in arrears and I will NOT pay until VODACOM HEAD OFFICE STARTS DOING WHAT THEY GET PAID FOR!!!! EVEN FUNNIER WHEN MY ACCOUNT WENT TO ARREARS THEY WERE FAST TO SUSPEND IT AND AFTER SAYING WE WILL MAKE ARRANGEMENTS THEY SAID THEY CAN NOT AS THERE IS ALREADY AN OPEN QUERY!!!! </p> <p> </p> <p>In regards to my REDICULOUS DATA CHARGES not even being on my phone or any internet I get three messages not even seconds apart saying I am using out of bundle rates first R150 second went to R250 third message stated I was sitting on over R600 out of bundle rates and my phone was not even in my hands. You are fast to take money but when it comes to sorting out your own mess it takes months!!! I REGRET UPGRADING MY CONTRACT WITH YOU AS THIS IS THE WAY YOUR CUSTOMERS GETS TREATED!!! And it is not the store consultants that do not know what they are doing but YOU PEOPLE SITTING BEHIND THE PHONES AT HEAD OFFICE BECAUSE YOU DO NOT KNOW WHAT THE HELL YOU ARE TALKING ABOUT, I DO NOT KNOW HOW YOU GET TRAINING BUT CLEARLY IT IS NOT ON CUSTOMER SERVICE!!!!! </p>