Taking back Complimentary minutes !

Some time ago, in May-June I was offered 100 free complimentary minutes every month and additional data ( on my Smart XL ) to stay with Vodacom to not take up the Cell C buy out offer. I was then <br> Advised I should contact retentions in August as they will then upgrade my package to the RED UNLIMITED at R999 as my handset balance / value would have reduced by then.I was recently approached by Cell C again and as a loyal customer decided to contact Vodacom again with the offer and after waiting for WEEKS I was advised that their senior management Declined this. The consultant who I dealt with this in August did not seem to believe what was said to me when the initial complimentary minutes was added and that in August my package will be upgraded and did not go to any effort to listen to the voice recording where this promise was made to me.What surprises me now the 100 complimentary minutes have been removed, I am lost for words, this after being a customer for years, I am tired of dealing with people who make false promises, therefor I will make it my mission to take this matter up with your CEO service and if not dealt with to my satisfaction in a reasonable amount of