Taking airtime

To whom it may concern,

I would like to file a complaint.

I have contacted the Vodacom customer care center but was not satisfied with the outcome. I am a contract holder of Vodacom on the Smart L Plus package. I receive 600 voice minutes per month, but if I don't use all the minutes it rolls over to the next month. The problem is when the new month start your system does not continue to use the rolled over minutes from the previous month but start using the current month's minutes. By the end of the month if I don't use all the minutes I lose the previous month rolled over minutes which I paid for. I would like to know why the company is taking minutes which has been paid for and not first use the older minutes first before using the current month's minutes. I have been referred to my terms and conditions of the contract that is besides the point. If your system can measure the rolled over minutes from the previous month so can they set up the system to use those minutes first before digging into the current minutes.

Your urgent response would gladly be appreciated.

Regards

Xavier Coetzer ********** 312