Taking ages with a claim on their OWN phone insurance.

<p>Sent my phone in for repairs. Upon completion of the job, I opted to pay for it via insurance. Filled in the forms and sent them away.</p> <p>It's been over a month. I haven't heard as much as a peep from Vodacom ever since. I thought that insuring my headsets via my carrier would mean that things would get done faster but I guess even that, was too much to expect from one of the premier telecommunications businesses in the Southern Hemisphere.</p> <p>It simply cannot take this much time to approve an insurance claim for such a measly amount. Especially that I'm insured for more than twice the costs of repair. It's either laziness, sheer arrogance or they're bullying me into paying for the repairs myself.</p> <p>Meanwhile, I'm still paying for a phone that they're keeping hostage whilst not enjoying the benefits of said phone.</p>