AC
Ahmed C
1 reviews | Active since Feb 2019
28 Mar 2019, 15:29
Taking advantage of loyal customer when they are down.
So my wife is in arrears, her contract has expired over 1 year ago. Vodacom continued to bill. Now we made an arrangement to pay the arrears but Vodacom refused to reduce the package to a lower amount until arrears are settled. SHAME ON YOU VODACOM for years and years she paid on time and now that we have a little struggle you want to take advantage.
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Replies (3)
Vodacom's replyOfficial
28 Mar 2019, 15:32 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Mar 2019, 15:32
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Mar 2019, 17:26Dear Ruadha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply28 Mar 2019, 17:26
Official
Dear Ruadha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
AC
Ahmed C's updateReviewer Update
28 Mar 2019, 17:42Vodacom quickly contacted us and resolved the matter. Thumbs up and thanks.
But the call centre needs to be ups****ed. They just didnt know it could be done
Anyway thanks Vodacom
AC
Ahmed C's update28 Mar 2019, 17:42
Reviewer Update
Vodacom quickly contacted us and resolved the matter. Thumbs up and thanks.
But the call centre needs to be ups****ed. They just didnt know it could be done
Anyway thanks Vodacom