Taking advantage

My mother in law has been trying to cancel a vodacom contract and shift it to pay as you go for a week now, Every time she calls 082135 help line numbers she gets put through to an agent that tries to sell a contract, she is to polite and doesn’t just want to cut the agent off… the agent keeps selling instead of listening to what their soon to be (one customer less) wants… she wants to cancel and go onto pay as you go… she is retired and can’t AFFORD a f********ing contract, She asked me about the deal that the agent offered her, and I told her that she has to carry on and change from contract to pay as you go !!!!!!!!!!

Listen to the recordings on 9th and 13th of September, Contact me for her number to listen to the recordings…

She clearly states to cancel and change to pay as you go ….

WHY has her Bank account been debited