KR
Karin R
1 reviews | Active since Mar 2009
01 Sept 2016, 08:41
Taking advantage
<p>I am so furious! I have 4 contracts with Vodacom. In April I updgraded one of the numbers and the package we chose was the same amount as the one we had, even with the new headset. In June, I upgraded my number and chose a package that was about R100 more expensive, no problem. Then the shock, this month vodacom deducted R600 more from my account than the normal debit order! WHAT?! I called the customer serv ice department and spoke to a nice lady that tried to explain to me that I was still paying for the previous two handsets as we upgraded early. This is such nonsense, we upgraded both the numbers in April 2014 and June 2014. So both were only upgraded after 24 months! Are we now paying longer than that for a handset? Please, phone me, explain this to me, sort this out! R600 might not sound like a lot of money to Vodacom, but to us mere folk, it is a lot of money! Unfortunately I can't view my accounts online as MyVodacom is once again not displaying the correct invoices...but this is no new occurrence. Besides, I am very sure that not explaining to clients what the effect of the upgrade will be on their pocket is against some legislature. I will find one and I will take this further.</p>
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Vodacom's replyOfficial
01 Sept 2016, 10:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2016, 10:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
KR
Karin R's updateReviewer Update
02 Sept 2016, 08:21After some time I have cooled down. I fine combed my invoice and see that the reason for the extra costs are the upgrade admin fee and the extra handset. I am still not at all happy about the charge for the previous handset after more than 24 months and still feel someone should have informed me of such. But after still not receiving a call from a consultant I just want to be done with this. As long as this was the last month I paid for the extra old handset.
KR
Karin R's update02 Sept 2016, 08:21
Reviewer Update
After some time I have cooled down. I fine combed my invoice and see that the reason for the extra costs are the upgrade admin fee and the extra handset. I am still not at all happy about the charge for the previous handset after more than 24 months and still feel someone should have informed me of such. But after still not receiving a call from a consultant I just want to be done with this. As long as this was the last month I paid for the extra old handset.