Takes your money, but wont resolve problems

<p>To Whom it may concern</p> <p> </p> <p>I have been complaining to Vodacom since November last year when I was being charged more for a data contract than agreed to with Vodacom via telesales. Vodacom confirmed that they were charging incorrectly and guaranteed it would be amended or the contract could be cancelled. Two months later still nothing had changed. When I called Vodacom the beginning of February they said they would cancel the contract. I have returned the modem and sim, yet the contact is still not cancelled. I have called the call centre on numerous occasions the past week and everytime I get a different result as to why the contract still hasnt been cancelled. It takes 1 day to open a new contract, so how can it take 2 weeks to have a contract cancelled. Worst service I received in the 8 years of being a vodacom customer.</p> <p> </p>