Takes over a month to active my Wi-Fi line

Your service is pathetic. I signed up for your data line over a month ago and for the life of me cannot get your company to active it. I have been calling in everyday to follow and all I get is that ‘we have logged a ticket to escalate your issue and we will give you feedback, but no one ever calls back with feedback. I Really don’t know why I still waste time with you guys, you clearly don’t know what you are doing. Please advise if you are able to sort this out or if I need to move to another provider