Takes over 3 days to get my contract details - still do not have them

<p>I have contacted Vodacom multiple times via call centre to try get documentation on proof of ownership of a tablet I have that was ****** but bought through a contract I have with them. I have been passed on from pillar to post and today get word that it will take another 48 hours to process. How hard is it to pull contract details and email it through? My insurance company needs this documentation today - else I will not be able to recover the loss. I am really shocked by the level of service I have received and this disorganisation of such request. Terrible! </p>