Takes one month to take out a contract with Vodacom

I have been trying to take up a new contract with Vodacom. After trying to apply online, after the 5 time putting in my details I finally received a call back. I went through the full process with the agent who said I do not need to port my number now and can do it when I receive the phone and go to a vodacom store and do it. This was a lie! luckily another consultant told me this before I went through the process and got stuck. They have had to start the process over because of the incompetence of this agent. I am still waiting for a phone call regarding the way forward. This is very frustrating. The process has taken more than a month and I still have not receive a device. Should I really take a contract out with Vodacom???