LS
Lesibana S
1 reviews | Active since Aug 2017
17 Jun 2023, 11:04
TAKES FOREVER TO GET ACTIVATED. TERRIBLE ONBOARDING
I have been without internet for over 24 hours now because Vodacom's fibre department is the worst I have come across. I have been with Mweb and Level 7 and the activation of their fibre service is immediately after the ONT is installed. Vodacom does not seem to care.
Just applying for their service alone was hell. I want to cancel my account and just get a reliable service provider.
STAY AWAY FROM VODACOM FIBRE
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Replies (1)LS
Lesibana S's updateReviewer Update
20 Jun 2023, 23:04 My fibre service, which was only activated on or about Sunday 18 June 2023, has been rather problematic wherein the connection is never stable and has at often a time cut me off from work meetings as I work from home. Whilst the line is not stable, I do not receive the 50/50 line speed are purchased but I receive much lower speeds. I received a call on 20 June 2023 at around 11:00 from a consultant in the CEO’s office whom I informed of the instability of the connection to no avail. I write this email at 22:48 of 20 June 2023 and I record that there is no internet connectivity at all. This is extremely inconveniencing and unacceptable. I have been highly prejudiced by Vodacom and have been forced to use more cell phone data than I would normally use. This has also affected my day to day quality of life as the affairs of my household are highly dependant on internet connectivity. Under the circumstances, I hereby tender cancellation of my fibre agreement and transaction with Vodacom Fibre in terms of which are set out by section 16 of the Consumer Protection Act, 68 of 2008 of the Republic of South Africa. Further, kindly release my fibre line so that another Internet Service Provider may activate their service without difficulty.
LS
Lesibana S's update20 Jun 2023, 23:04
Reviewer Update
My fibre service, which was only activated on or about Sunday 18 June 2023, has been rather problematic wherein the connection is never stable and has at often a time cut me off from work meetings as I work from home. Whilst the line is not stable, I do not receive the 50/50 line speed are purchased but I receive much lower speeds. I received a call on 20 June 2023 at around 11:00 from a consultant in the CEO’s office whom I informed of the instability of the connection to no avail. I write this email at 22:48 of 20 June 2023 and I record that there is no internet connectivity at all. This is extremely inconveniencing and unacceptable. I have been highly prejudiced by Vodacom and have been forced to use more cell phone data than I would normally use. This has also affected my day to day quality of life as the affairs of my household are highly dependant on internet connectivity. Under the circumstances, I hereby tender cancellation of my fibre agreement and transaction with Vodacom Fibre in terms of which are set out by section 16 of the Consumer Protection Act, 68 of 2008 of the Republic of South Africa. Further, kindly release my fibre line so that another Internet Service Provider may activate their service without difficulty.