Taken without Permission

I have had a contract with Vodacom for many Year , 24 months ago. I renewed my VIP red contract without a phone and got a discounted rate of R 900+\- ( thought the retentions deparment ) my contract was over on the 12/01/2021 and without my knowledge and consent Vodacom increased my billing to R 1788,99. This is ********* and unbelievable. The least the could on don’t was call and inform me of this increase and give me the option to take that increase and not. Due to COVID I have lost half my salary and this is what Vodacom does in the hardest economical time South African are going through.

I called the cusotmer care line and go through to Mpho Tshokoe . Well if she is working cusotmer care , she doesn’t understand the meaning of the cusotmer care. she was totally disrespectful and the most unhelpful person.

Vodacom , if you check my cell number , you will see that I have been loyal to your service and on the highest Red VIP contract for many years.

I can not right now afford this increase in my bill and I would like a member of your team that understand ********* business practices to contact and resolve this problem.