1 reviews | Active since Jun 2017

30 Jun 2017, 11:19

Taken to credit bureau without being their client

<p>I have to say I am super infuriated by Vodacom. They have taken me to Credit bureau but I have never had an account with them. I called in to find out what steps to take in order to clear my name since I say I have never had an account with them, I was told to get an affidavit from the police station and take it to the nearest store. I did so and the store said they couldn't find my details on their system. I honestly do not know what's going on because this is now affecting my credit score and I can't even get a house. </p> <p> </p> <p>Can Vodacom please just get me off their database or at least send me details for the account which they claim I had with them? I would really like them to clear my name before it gets ruined completely. I don't even have a Vodacom number nor have I ever used Vodacom. I'd appreciate it if they help me clear my name because this is ridiculous really. </p>

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Replies (4)
Vodacom
Vodacom's reply30 Jun 2017, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update30 Jun 2017, 12:14
Reviewer Update

I will be awaiting your contact. I will change my review once you have assisted me successfully. This can't continue going on further.

Vodacom
Vodacom's reply07 Jul 2017, 14:46
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

's update20 Jul 2017, 08:31
Reviewer Update

Thank you so much for your speedy resolution. Even though the damage has been done, I appreciate that you have helped me resolve this matter. Below is the resolve I got from you.

Good day Ratsoana

Please see below feedback from our Forensic Team:

"Confirmed *****, email sent to subscriber collections to delete the line and update the system on IR 0358/0717"

I have also escalated the matter to our Legal Collections Team to update your ITC profile accordingly.

Once again, please accept our sincerest apologies for the inconvenience caused. You may also review your posting.

Kind Regards,

Lesley Abels
Vodacom Consumer Website Team