Taken for granted and poor service from Vodacom

<p>I am a uChoose Smart M customer for Vodacom. Vodacom Always have a Power Hour Promotion. During the month of February, I bought about 5 Power Hour promotions and got confirmation on all occassions. It later became strange that instead of utilizing the power hour bundles, I get charged as if I'm dialing using my airtime or minutes. I complained to vodacom on the 24th of February 2017 and my Reference Number is S4-NCG2l-l0U61. I asked them to investigate and come back to me and was promised a response within 7 working days and now its a month without a response. I was also told not to buy this promotion until this case is closed, but how long am I going to wait? MTN never gave me such problems. This is pathetic for a big company like vodacom</p>