Taken for a ride by Vodocom

In August I went to Canal Walk to upgrade my Vodacom contract for another 2 years. Told them l was going to go on pension and needed to cutback and wanted to cancel my one line and data contracts. I was told l had to cancel that by phoning retensions.

I got through to Zulu on the 14/8/2018,from retensions. He told me because l had been a customer for more than 25years,he could offer me a better package than Canal walk had. Which was 75min instead of 50 min 350MB 50 sms Plus 10 gig once off Plus 2gig x 24months At the start of September l checked and saw l was not given airtime, no 2 gig data. I have made numerous calls, been chased from pillar to post. Told to hold on or put through to yet another person. Holding at times for 20min.Spoken to Peet, Sk****tso, Violet, Bongi the list goes on and on. One is so frustrated at the lack of service. I once got through to Zulu again, where he once again smooth talked his way out of it, promising to immediately rectify the problem while we speak, promised to send sms and email, but alas to no avail. Vodacom can someone please help me to resolve the issue, who is reliable and honest. Very disappointed with Vodacom.