Taken for a ride by Vodacom agents.

Between June and July 2025 I called vodacom to cancel my contract. As usual one would get persuaded to downgrade instead of canceling and getting on prepaid. I spoke to an agent who said to me "your vodacom number has a 60% discount, if you completely cancel you will lose that benefit". Well, who does not want discount in this economy? So I decided to stay and Migrate. She didn't do a great job, I was double charged and I completely forgot her name. But I called again, spoke to Shannon, explained what happened and she assured me that the 1st agent was 100% correct. I should migrate /downgrade instead because I will lose my discount if I cancel, i did just that knowing I wanted to buy a phone for my daughter. Guess what? Yesterday 23rd of September 2025. I went to the vodacom shop at Festival mall. They told me there's no such thing as discounts when you stay with vodacom for long. The agents do that /say that to keep sale for their commission. Sad and disappointed, I am extremely disappointed with vodacom because they seem to know what is going on but allowed it to continue this far. I would not recommend Vodacom to anyone at all. 😔😔