Taken for a ride!

I have recently had a terrible experience with Vodacom , lenasia. My phone fell and glass shattered. I had insurance on the phone through Vodacom and I laid the claim in December , after following up for three months on end the year realized my phone had gone missing, no insurance claim was lodged and I had to begin the process all over again .

Dealing with more than one person, driving up and down and being given false promises, I eventually had to pay for a new phone which I was told “because of the inconvenience I won’t have to pay the excess” I get to the store and I am told I have to pay and the owner doesn’t care . The owner refused to take any loss. I was paying insurance for five months for a device is didn’t even have in my possession!

Tried to discuss it with the CEO but to my avail nothing much was seen to and due to my urgent need of a cellphone I had to pay 50% of the excess!

The service provider might be excellent however the customer service is putrid, I am very disappointed. All I have incurred was expenses and I would like to see my matter be taken up taking into account we have been loyal Vodacom customers for years!!!!