Taken for a fool

It's 2 weeks now since I've been struggling to sort out my upgrade. I've been sent from pillar to post & getting nowhere. Consultants informed me that my no has been \migrated\"to the new system. Consultants have been sending me from 1 department to another department. They even referring me to stores, but they want me to pay a R150.00 admin fee, but I refuse because a consultant told me that they can waiver the fee. I was told that is not true. Tuesday evening I spoke to Blessing who was supposed to transfer me to upgrades, but found myself hanging in the queue for more than 20 minutes. He took me for a fool. I also spoke to Charlene who told me to call ***, but there I had to enter an \"IVR\"no which I don't even know what it is.<br> <br> Fortunately, I also spoke to ***an who escalated my query to a department. Just awaiting feedback from him. Also spoke to Sharon who was helpful. I was advised to"