KS
Kgopolo S
1 reviews | Active since Jul 2023
30 Jul 2023, 10:35
Taken data
Yesterday I bought a 2gig day data. It actually disappeared within an hour and I was not that active on the internet and I had to buy another 2gig day data. Today I did the same and within 40min it is gone. And today I’m sure I there’s nothing that could have taken my data except for them. Soo can I kindly get my 2 gig back. Please ke ya kopa.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jul 2023, 14:32 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2023, 14:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jul 2023, 13:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, we have loaded a once off 5GBfor 30 days on your line ***.
Please load the My Vodacom App or a data monitoring tool to track your data usage. Regards Consumer Website Team
Please load the My Vodacom App or a data monitoring tool to track your data usage. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2023, 13:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, we have loaded a once off 5GBfor 30 days on your line ***.
Please load the My Vodacom App or a data monitoring tool to track your data usage. Regards Consumer Website Team
Please load the My Vodacom App or a data monitoring tool to track your data usage. Regards Consumer Website Team
Best regards,
KS
Kgopolo S's updateReviewer Update
31 Jul 2023, 15:26Good day Vodacom
Thank you very much for the reply and Tracey the friendly consultant who called and apologised on behalf of Vodacom. I really appreciate the time you took to resolve this matter and reimbursing my data with extra data.
Can I also make a personal request to you to monitor the person who is in charge of replying to your Facebook inboxes. You are going to lose customers because of them.
Again, I thank you.
Thank you very much for the reply and Tracey the friendly consultant who called and apologised on behalf of Vodacom. I really appreciate the time you took to resolve this matter and reimbursing my data with extra data.
Can I also make a personal request to you to monitor the person who is in charge of replying to your Facebook inboxes. You are going to lose customers because of them.
Again, I thank you.
KS
Kgopolo S's update31 Jul 2023, 15:26
Reviewer Update
Good day Vodacom
Thank you very much for the reply and Tracey the friendly consultant who called and apologised on behalf of Vodacom. I really appreciate the time you took to resolve this matter and reimbursing my data with extra data.
Can I also make a personal request to you to monitor the person who is in charge of replying to your Facebook inboxes. You are going to lose customers because of them.
Again, I thank you.
Thank you very much for the reply and Tracey the friendly consultant who called and apologised on behalf of Vodacom. I really appreciate the time you took to resolve this matter and reimbursing my data with extra data.
Can I also make a personal request to you to monitor the person who is in charge of replying to your Facebook inboxes. You are going to lose customers because of them.
Again, I thank you.