Taken almost 2 years to Cancel a contract

I have been trying to cancel a contract with Vodacom now since June 2019. If I knew it would be this difficult I would have kept my reference numbers since then.

March 2020 Ref : ***

On the 5th Dec 2020 I spoke to Beatrice Ref: *** 15 Dec spoke to John - Ref *** who confirmed that he could see my call logged 6 June 2019. I even got an SMS (Which i have available) to confirm this received 15Dec 15:28 confirmed the cancellation would be processed and that My app login would be escalated as even that is a problem if you change your number you cannot link your profile to the new number.

Again to my surprise it still has not been cancelled, and I speak to Bianca who finally cancels the number (which i haven't had for 2 years) Ref V*** SMS with Ref *** / 1- ***

To only get a cancellation and not any credit, Today I receive an sms from the Vodacom retentions telling me there is no record of my cancellation SINCE 2019. Speak to Tamara yesterday to process this with the accounts department***

If this is not sorted I will never use Vodacom again! I am ready to move to a different ISP