Take your hands out of my money!!

<p> <br />Hello Peter</p> <p> </p> <p>below are string of emails that I have sent to Vodacom requesting that they sort out my query. Till date – a full 35 days after my first initial email I have not heard from Vodacom nor given an indication of where I need to send my complaint to. This leaves me with no choice than to ask for your help L.</p> <p> </p> <p>To make matters worse, they debited R1 362-90 with no explanation whatsoever. Every time I call in requesting to speak to someone I’m always told that someone will call me back however NOBODY CALSS!!</p> <p> </p> <p>Regards</p> <p>Refilwe</p> <p> </p> <p> </p> <p>From: Tshetlha, R. (Refilwe) <br />Sent: 11 August 2016 09:44 AM<br />To: ********** />Cc: ********** />Subject: FW: Account I ********** -1 - 2nd Request<br />Importance: High<br /> </p> <p>Good day George</p> <p> </p> <p>I believe Andries Mo***eng reports to you and he is not in today.</p> <p> </p> <p>I sent him the below query and till date I have not received any feedback or acknowledgement that my query will be sorted out.</p> <p> </p> <p>Following the below email, I contacted Vodacom today and spoke to a gentleman, Ayanda from Collections. According to him was advised that my account or rather no cancellation quotation was ever requested.</p> <p> </p> <p>If all fails to resolve or get to the bottom of what happened here. Can I please be refunded the money I paid and I will continue with the contract because this whole thing is really starting to pass the point of irritation.</p> <p> </p> <p>Can I please have a response to this?</p> <p> </p> <p>Regards</p> <p>Refilwe Tshetlha</p> <p> ********** 061</p> <p> </p> <p>From: Tshetlha, R. (Refilwe) <br />Sent: 08 August 2016 08:53 AM<br />To: ********** za'<br />Subject: RE: Account I ********** -1 - 2nd Request<br />Importance: High<br /> </p> <p>Good day Andries</p> <p> </p> <p>It is now 11 days since I sent you the below email and I still haven’t yet received a response or an acknowledgement that my email has been received.</p> <p> </p> <p>Can you please provide feedback or an indication as to when will my query be attended to.</p> <p> </p> <p>Kind regards</p> <p>Refilwe Tshetlha</p> <p> </p> <p>From: Tshetlha, R. (Refilwe) <br />Sent: 28 July 2016 03:15 PM<br />To: ********** za'<br />Subject: Account I ********** -1<br /> </p> <p>Good day Andries</p> <p> </p> <p>I trust you are well.</p> <p> </p> <p>I called in to your call centre after R1 033-90 was debited from my account and I didn’t know where this comes from. So I called Vodacom’s call centre and after been sent from one department to the other I finally got through to Joslyn Job. She managed to get me the details of the lady who sent the quotation (this was done after much threatening from my side because she gave me some lame excuses about not knowing the person’s full details even though they work in the same department).</p> <p> </p> <p>The lady in question is Zanele Gamca, she sent me a quotation on 17 June 2016 for my Vodacom number 072 ********** . My request was that the contract be cancelled and I pay all outstanding amounts.</p> <p> </p> <p>So when I called in, one of the lady that I spoke to (Lauren) said the actual quotation on her side is supposed to be R2 528-13 (R266-90 difference to what I was emailed) </p> <p> </p> <p>According to me the ONLY amount that should be debited from my account is only for the ********** 351 number as according to me…everything for the ********** 461 number was paid for.</p> <p> </p> <p>Can you please find out for me why the money was not debited from my account in June for the ********** 351 and secondly can you please send me the voice recording of the discussion I had with Zanele Gamca.</p> <p> </p> <p>If this matter requires that I come to your offices, then I will gladly do so because I refuse to pay for money that I don’t understand where it came from and no explanation was given prior to those transactions.</p> <p> </p> <p>Please call me to resolve this on ********** 061</p> <p> </p> <p>Thank you</p> <p>Refilwe Tshetlha</p> <p> </p> <p> </p> <p>From: Refilwe Tshetlha [mailto:refilwet.tshetlha2@ gmail.com] <br />Sent: 28 July 2016 09:11 AM<br />To: Tshetlha, R. (Refilwe)<br />Subject: Fwd:</p> <p> </p> <p>---------- Forwarded message ----------<br />From: ********** />Date: 17 Jun 2016 1:17 PM<br />Subject: <br />To: ********** />Cc:</p> <p><br />Dear Refilwe, quote 1- ********** 1196 has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.</p> <p>Visit www.vodacom.co.za/help from your PC or cellphone.</p> <p><br />Thank you,<br />Vodacom<br /> <br /> <br />Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be ********. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it.</p> <p>“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom. co.za/tc/default.html "</p> <p>********************</p> <p> </p> <p> </p>