take your consultants to training every quarter.

Item: Vodacom
Rating: 1
Author: NONKULULEKO M

I lost my phone. I needed to do a sim swap. I called Vodacom and they told me that I can't do a sim swap because my profile is not changed from contract to prepaid and they can't change on their system. So who needs to change my details? Myself? I don't work for Vodacom their are the ones who can do that on their systems.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

05 Oct 2020, 08:34

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Oct 2020, 08:34

Official