Take your business elsewhere!!!!

I was opening a contract with Vodacom for the VERY first time. I went to Vodacom Goldfields mall in welkom on 21/03/2025, I went to a lady they call Vida or something like that, we opened a contract and she said that the laptop should be here on 25th of March 2025, on the 27th of March 2025 I still have not receive any feedback regarding the status of the laptop so I phoned the shop myself, they then informed me that the vodacom warehouse does not yet have the laptop in stock and that I should wait until 02/04/2025 then they will phone me regarding the status of the laptop and if not there yet we will talk about a different contract. On the 3rd of April 2025 AGAIN I have not received ANY communication on what is happening so I phoned again. I talked to a consultant who then asked my number and informed me that he will ask his manager Chrisna Vorster to call me back, a few hours later that day I still have not received a call back so I phoned again, coincidently I spoke to the same consultant again and asked him why I have not received a call back yet to what he rep**** the manager lost the paper that had my phone number written on it so she decided it's fine to not do any effort to just look my name and ID number (information they did have with them in shop) up on the computer to then phone me. So eventually I spoke to the manager who then gave me her whatsapp number and told me that she would help me from here on out. I then re-send all my information required (id copy, payslip and 3 months bank statement. I got no reply whatsoever on what is happening or what contract I have choices over, NOTHING. On 04/04/2025 I decided to go into the shop to figure out what is happening. The manager then helped me load a new request for a new contract for a different laptop and informed me that she will call me when the laptop has arrived and that it should arrive on the latest 09/04/2025. So I waited AGAIN. On 09/04/2025 at 1pm AGAIN, ME THE PAYING CLIENT, had to phone the shop to find out if the laptop is there or not to which the consultant rep**** that the laptop is there but that I would not be getting the laptop on that day as they first have to process the laptop and clear it of the system so I then asked when would I be able to come in to then get the laptop and he told me that I can get the laptop on 10/04/2025 but they will call me between 10 and 11am to confirm if I can come get it. On 10/04/2025 at 12:30pm I still have not received any feedback of any kind so I had to phone in myself again. I then spoke to Chrisna the manager and she told me I can go fetch it. When I got there she still had to process the laptop and clear it off the system so I cannot understand why I then waited a whole extra day that absolutely nothing happened. When I confronted the manager about the absoluut terrible experience I had she found it amusing and tried to blame shift it onto her employees. I find this absolutely unacceptable, because why was there promises made of a waiting period of 4 days that turned into exactly 20 days? Why do I as the paying customer have to phone the shop myself to get feedback? Is this not part of their customer service? As a first time client they really disappointed me if I knew then what I knew today I would have taken my business elsewhere. This is absolutely terrible!!!!