1 reviews | Active since May 2016

18 May 2016, 09:38

Take the long road

<p>we have had endless run ins with Vodacom and have now decided to go to CellC. Our phones are currently locked and Vodacom refuses to unlock them until an amount is paid. I want them to unlock all four numbers so that we can port the numbers to cell C and then pay the total amount on the buyout. As usual you can never get high enough in the Vodacom establishment to actually reason with someone that it makes more sense to port and pay the entire amount than pay, port and then transfer another amount. I am sure that they want to get rid of us as badly as we want to get rid of them - you help me and I will help you. Mr Radzani in Exec Customer Relations doesn't even attemt to see what I am saying so I am desperate</p>

0
Replies (2)
Vodacom
Vodacom's reply18 May 2016, 12:04
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,

's update19 May 2016, 11:29
Reviewer Update
No, not good enough. CellC are not going to wait forever and Vodacom are well known for doing nothing. You can't call me on my cell because it is locked. I really want to get this sorted so we can port our numbers tomorrow. Please call me on *** urgently. You are offering me a discount but you can't seem to get the concept that I want to do the payment all in one go. You turn on the four lines, we will port and then go straight to the Vodacom shop and port the numbers. Ask Rudzani for the details