1 reviews | Active since Dec 2017
Take R63 every day of my airtime without my knowledge under there so called subscriptions
I have just found out that vodacom has been deducting R65 every day since 2017 - Its now March 2018
I phoned them when i couldnt understand why my airtime is always running out so quickly.... I was shocked to hear the call centre agent on the other side tell me that i have 9 SUBSCRIPTIONS RUNNING, VODACOM DEDUCTS R7 PER SUBSCRIPTION EACH DAY = R63 PER DAY (R 1890 A MONTH)!!!
I HAVE NEVER SUBSCRIBED TO ANYTHING!!! I DONT EVEN HAVE AN ONLINE ACCOUNT..
She cancelled the subscriptions and told me not to load any airtime on my phone for the next 3 days (i never had any airtime on my phone at the time). she advised me to sms STOP to 31050 regularly to make sure no subscriptions are running.
Excuse me Vodacom - Who gives you the right to deduct money (AIRTIME) from my number as you wish. Ive never gotten any sms saying im subscribed to WASP, SERVICE DELIVERY, BIKINI....ETC.
I want my airtime back on my phone that you Vodacom STOLE from me.
Becareful vodacom customers - Dont trust vodacom !!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
