JH
Jeanne-Marie Henning
1 reviews | Active since Jun 2010
19 Sept 2022, 08:36
Take money for subscriptions, but don't pay!!!!!
I have been complaining since last week. All ky subscriptions I have through Vodacom with Microsoft, Disney and Spotify has all been suspended /canceled due to non payment by Vodacom! I pay every month!!!!! They even billed me for the end of this month, keep the money and don't pay it to the other companies!!!! I'm only hearing crickets from Vodacom. Everyone is referring it to the next person or Department and NOTHING is resolved!!!!!!
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Replies (3)
Vodacom's replyOfficial
19 Sept 2022, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2022, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JH
Jeanne-Marie Henning's updateReviewer Update
19 Sept 2022, 10:11Fuming!!!! Consultant called. Told me I was migrated, without my knowledge to a Topup!!!! The reversal and credit for extra charges done on 9 Sept!
Then the consultant email me a statement, claiming I have not been billed for Microsoft anf Spotify for end of September. Do you need a referral to Specsavers? Because you took money end of August for subscriptions and billed me again!!!! Even on the copy statement I was provided!!!!!!
The consultant told me to pay it myself or wait till the end of the month and pay!!!! Seriously! So i have to pay double?????
Then the consultant email me a statement, claiming I have not been billed for Microsoft anf Spotify for end of September. Do you need a referral to Specsavers? Because you took money end of August for subscriptions and billed me again!!!! Even on the copy statement I was provided!!!!!!
The consultant told me to pay it myself or wait till the end of the month and pay!!!! Seriously! So i have to pay double?????
JH
Jeanne-Marie Henning's update19 Sept 2022, 10:11
Reviewer Update
Fuming!!!! Consultant called. Told me I was migrated, without my knowledge to a Topup!!!! The reversal and credit for extra charges done on 9 Sept!
Then the consultant email me a statement, claiming I have not been billed for Microsoft anf Spotify for end of September. Do you need a referral to Specsavers? Because you took money end of August for subscriptions and billed me again!!!! Even on the copy statement I was provided!!!!!!
The consultant told me to pay it myself or wait till the end of the month and pay!!!! Seriously! So i have to pay double?????
Then the consultant email me a statement, claiming I have not been billed for Microsoft anf Spotify for end of September. Do you need a referral to Specsavers? Because you took money end of August for subscriptions and billed me again!!!! Even on the copy statement I was provided!!!!!!
The consultant told me to pay it myself or wait till the end of the month and pay!!!! Seriously! So i have to pay double?????
JH
Jeanne-Marie Henning's updateReviewer Update
19 Sept 2022, 10:15I am waiting then for a credit, if I have to pay it myself for August and September! Seen as you are planning again to take money, but not pay my subscriptions to the relevant companies!!!!
JH
Jeanne-Marie Henning's update19 Sept 2022, 10:15
Reviewer Update
I am waiting then for a credit, if I have to pay it myself for August and September! Seen as you are planning again to take money, but not pay my subscriptions to the relevant companies!!!!