Take care of your customers they are loyal to you

<p>Hi... I want to know if vodacom has a quality team assessing there calls. we all do a customer survey but if anything was done About it we wouldn't continue to.have poor service I called in today because I was charged an admin fee when I was not supposed to be charged.I first spoke to an annoying agent who yawned on the phone muted me because he said his system was so slow and because some customers preferred silence... after 12min he transferred me to upgrades another holding of over 9min the new consultant could not assist me because she didnt have the system with all the details