1 reviews | Active since Oct 2013
<p>This is my third terrible experience from Vodacom.I upgraded one of my cell contracts to a Red alert for my wife,where the guy at Key West branch assured me numerous times the total ALL INCLUDED acc will be R999.As i signed there was an extra ammount of odd R150 ,as he explained it will only be a once off amount,WHICH UNFORTUNATELY WASNT.If thats not the only issue for ripping me off an extra R150 per month,Vodacom keeps billing me since January 2017 an extra amount of abot R300 on top of the extra R450.Ive phoned many times to log a request but to NO RESPONSE.So since January i am paying R450 per month extra for NOTHING.According to store manager Sepho at Key West branch: the R300 is for a handset charged which they are not sopposed to do.I am furios because ive phoned the nr that Sepho gave me,including logging several requests to look into it,but Nothing.Vodacom is too smart to phone their customers or to stop over charging us.My account is now every month R2695 instead of R2280 exact for my 3 fixed contracts.Vodacom You are Pathetic ,unfortanately i must shut up and cough up........NOT ANY MORE.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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