TABLET WORSE OFF THAN BEFORE

I have the highest regard for Vodacom and their service is normally amazing. but this time I am left speechless. I handed in my tablet for repairs a few weeks ago. and the initial sms's were sent to let me know what the progress on my tablet was. The last msg I received i was told my tablet was sent to Potch for repairs. Yesterday I send my brother to Vodacom Brooklyn to enquire if my tablet is there as I have not received any form of communication after the initial sms's. He unfortunately could not remember the job number and was treated very poorly by die store manager for not being able to give a job number even though the tablet is still on a active contract and he could supply my details. But this for me is not the worst part, after having my tablet for almost a month, it has come back with damage to the left corner, clearly someone has dropped my tablet, the back cover now no longer closes correctly. ( This is the very tablet that I looked after so nicely for the last year an a half ) and now it no longer charges it takes about 10 min of plugging it in and out to get it to charge. NICE REPAIR WORK VODACOME . . very very disappointed.