YS
Yolandi S

1 reviews | Active since Aug 2015

28 Aug 2015, 12:00

Tablet Woes

I've had problems with this branch in the past (as we have quite large Vodacom accounts (business and personal). I just thought I'll try to escalate this so something can be done about it.<br> <br> I took my Galaxy Tab S in for a screen repair (screen was cracked, but still the tablet was still fully ****ional) and received it back promptly. However when I got home it started switching off automatically.<br> <br> I then took it back and only got it back three weeks later. When I started using a few days later it switched off automatically on its own again. I took it back yet again.<br> <br> Two days later (yesterday) I got a text that my tablet is ready for collection. When I got there I was told that it is not yet ready and that they'll phone me back later. Never got a call. Still waiting for it.<br> <br> I've order several accessories. They would have called me as soon as they have it, but never did so.<br> <br> Vodacom should really excersize more control over their branches or furnish them with systems to ensure better customer service.<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply28 Aug 2015, 14:01
Official
Hello yolandistrydom,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,