NK
Nonela K
1 reviews | Active since Jan 2015
04 Mar 2025, 08:14
T for Tired!
I canceled my contract with Vodacom on the 1st February, they sent me forms/ quote to complete and return on 7th February. today on the 04 March 2025 the contract is still active even though I called them again on the 1, 2 and 3 March. The worst part is they have debit March premium.
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Replies (2)
Vodacom's replyOfficial
04 Mar 2025, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2025, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Mar 2025, 07:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-03-04 at 13:50:56 regarding the Home Internet Contract, we have tried contacting you again this morning however reached your voicemail.
Please note the cancellation of the Home Internet line has been completed. We have passed a credit on the Vodacom account for the current invoice for the Home Internet contract. It will reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team
Please note the cancellation of the Home Internet line has been completed. We have passed a credit on the Vodacom account for the current invoice for the Home Internet contract. It will reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team
Vodacom's reply13 Mar 2025, 07:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-03-04 at 13:50:56 regarding the Home Internet Contract, we have tried contacting you again this morning however reached your voicemail.
Please note the cancellation of the Home Internet line has been completed. We have passed a credit on the Vodacom account for the current invoice for the Home Internet contract. It will reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team
Please note the cancellation of the Home Internet line has been completed. We have passed a credit on the Vodacom account for the current invoice for the Home Internet contract. It will reflect on the Vodacom account within 24 hours.
Regards Vodacom Consumer Website Team