t Complaint Regarding Router Service - Immediate Action Required

Dear Vodacom Team,

I am writing this formal complaint to express my extreme dissatisfaction with the appalling service I have received regarding my router and internet connection.

On the 21st of February, I made a payment of R1000 directly at your Pavillion store. The cashier assured me that the payment would reflect immediately, yet I still do not have internet access. Despite multiple visits to the Pavillion store ? wasting my time, petrol, and energy ? I have only been met with conflicting information.

When I contacted your customer care line, one agent confirmed that the payment had reflected and that my router would be connected shortly. Indeed, the connection was briefly restored, only for me to be disconnected again soon after. Another agent then incorrectly stated that I was still in arrears for the same R1000 that I had already paid.

To make matters worse, the self-service portal shows a zero outstanding balance and a negative balance of -R1400. This is both confusing and unacceptable.

After further back-and-forth and providing a reprint of my receipt as proof of payment, my internet is STILL not restored. It has now been almost an entire month since I made the payment, and I am deeply concerned that Vodacom will soon expect me to pay again for services I have not received.

I demand that this issue be resolved immediately ? today. If you are unable to restore my internet connection and correct the payment discrepancy, I expect Vodacom to collect the router, as I will have no choice but to seek a more reliable service provider. If you want peace of mind and reliable service, I would advise others to consider alternative providers.

Please escalate this matter urgently and confirm once my account (Account No: I***-1) is correctly updated and my internet connection restored.

Vodacom needs to urgently address the inefficiencies within its systems to prevent such frustrating experiences.