Systems lead to high frustration, CXL of contracts

Item: Vodacom
Rating: 2
Author: Annemi O

I have various sims with Vodacom. When I enquired on the upgrade detail of the one that I have been paying for two years they couldn't verify me on the system to give me the detail. The only choice I will have is to stop paying my debit orders and cxl my contracts- maybe they can find the person who pays them monthly then???<br> <br> USELESS FRUSTRATING

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Replies (1)

Vodacom's replyOfficial

02 Feb 2015, 12:13

Hello air@,

Thank you for taking my call. We regret taking note of your experience.

I have escalated this matter to our quality division for review and action. Thank you for advising that Ruben managed to assist regarding your enquiry.

We appreciate your feedback; thank you for writing to us.

We apologise for the inconvenience caused.

Regards
Moddy Kwaaiman

Vodacom's reply02 Feb 2015, 12:13

Official