DR
David R
1 reviews | Active since Jun 2020
19 Jun 2020, 13:55
Systemic Problem
The most dreadful experience with this company and its pathetic excuse of what it calls customer service. Three weeks dealing with nonchalants and people who couldn't care less, and the ordeal is not yet over. How can 2 Star: 21,689 (27%) and 1 Star: 55,661 (70%), i.e 97% dreadfully unhappy customers, be acceptable to the shareholders? How do they not see a problem here?
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Replies (2)
Vodacom's replyOfficial
19 Jun 2020, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2020, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jun 2020, 09:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Jun 2020, 09:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,